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Gregory Limtied Liftetime Warranty

Gregory · Since 1977

Limited Lifetime Warranty

A Gregory pack is built to be worn, not carried — and to last as long as you keep wearing it.

For
Life
Warranty

For as long as you own it

We guarantee to you, the original purchaser, that this product will be free from defects in materials or workmanship, for as long as you own it. Gregory will repair or replace it, and cover the cost of returning it to you.

What it covers

  • Defects in materials or workmanship
  • Seam, zipper, buckle and hardware failures
  • Repair or replacement, for the original owner
  • Return shipping of the repaired pack to you

What it doesn't

  • Normal wear and tear, or unreasonable use
  • Accidents, abrasion, neglect or improper care
  • Extreme temperatures, solvents, acids or water damage
  • Damage in transit, or from carrying unusual items

How to make a claim

Show us

Send your pack model and a photo of the issue.

We assess

We confirm whether it's covered and how to send it in.

Repair or replace

We fix it — or replace it — and ship it back to you.

Start a claim

Gregory's Limited Lifetime Warranty covers the original purchaser or gift recipient, for defects in materials and workmanship. Swap the email above for your support inbox, and confirm current terms at gregorypacks.com/warranty.html before publishing.