Osprey · Since 1974
We build packs to be carried for a lifetime — and we back them for one. Any reason, any product, any era.
Our promise
Osprey will repair any damage or defect for any reason free of charge — whether it was produced in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it.
How to send a pack in
Reach out with the product and a photo of the damage.
We'll point you to the nearest Osprey service centre and how to ship it.
We fix it and send it back — or replace it if a repair isn't possible.
The All Mighty Guarantee is Osprey's own policy, honoured through Osprey and its authorised service network. Swap the email above for your support inbox, and confirm the current wording and process at osprey.com/customer-support/all-mighty-guarantee before publishing.
