By purchasing this service, you will enjoy a one-time return service for eligible items, facilitated by:

Doorstep collection by JD Logistics, covering all addresses in Hong Kong, including remote areas; or
Drop-off at designated SF Express locations.

Terms and Conditions:

Eligibility for Return: Items must be eligible under our refund policy. Please review the policy for details on acceptable reasons for return. Items must be in their original condition, unused, with all tags, labels, and packaging intact. Proof of purchase (e.g., order confirmation or receipt) is required.
Order Applicability: This service applies only to items purchased together in the same order. Partial returns from an order may be accepted, but the service is limited to one use per order.
Time Limit: Returns must be initiated within 90 days from the date of delivery or collection. Late requests may not be honored.
Exclusions: Certain items are non-returnable, including but not limited to perishable goods, personalized or customized products, intimate apparel, digital downloads, and items marked as final sale.
Return Process: Once initiated, we will arrange collection or provide drop-off instructions. You are responsible for securely packaging the items to prevent damage during transit. We reserve the right to inspect returned items upon receipt.
Refunds and Costs: Refunds will be processed to the original payment method within 14 business days after we receive and approve the returned items. The cost of this return service is non-refundable. Any additional shipping or handling fees (e.g., for remote areas) may apply and will be deducted from the refund if applicable.
Liability: We are not liable for any loss or damage to items during return transit unless caused by our negligence. You agree to indemnify us against any claims arising from misuse of this service.
Changes and Availability: This service is subject to availability and may be modified or discontinued at any time without prior notice. In case of disputes, our decision is final.
Governing Law: These terms are governed by the laws of Hong Kong. For any questions, refer to our full terms of service on our website.

To initiate a return, contact us at +852 67444490 via WhatsApp. Please provide your order number and details for prompt assistance.

Language

Language

Country

Search

oiena

Recently viewed