Osprey All Mighty Guarantee

The All Mighty Guarantee

We build packs to be carried for a lifetime — and we back them for one. Any reason, any product, any era.

Our promise

Any Reason, Any Product, Any Era

Osprey will repair any damage or defect for any reason free of charge — whether it was produced in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it.

Mike PfotenhauerFounder & Head Designer

What it covers

Any damage or defect, for any reason
Any Osprey product, from any era
Free repair — or replacement if we can't repair it
Zippers, buckles, seams, harnesses and hardware

Good to know

No receipt or warranty card needed
Repairs are made by hand at an Osprey service centre
Turnaround varies with repair complexity
Covers the product — not loss or theft

How to send a pack in

Tell us what happened

Reach out with the product and a photo of the damage.

Send it in

We'll point you to the nearest Osprey service centre and how to ship it.

Repaired or replaced

We fix it and send it back — or replace it if a repair isn't possible.

Start a claim

The All Mighty Guarantee is Osprey's own policy, honoured through Osprey and its authorised service network. Swap the email above for your support inbox, and confirm the current wording and process at osprey.com/customer-support/all-mighty-guarantee before publishing.

Sarah HuangToday

It was a chance encounter to the Hillmalaya website as I was looking for a new Kanken No. 2 bag pack to replace my current one. Impressed and pleasantly surprised by how fuss free the entire experience was, from checking out to receiving the parcel in my mailbox just days after ordering despite it being international delivery. Thanks Hillmalaya!

Penny NGToday

Couldn't be happier! Delivery was insanely fast—arrived the next day in pristine condition!

Jason Fu2 days ago

I'm very satisfied with the purchase. Good communication with seller.

Lam CW2 days ago

Very satisfied overall. Easy to order, goods were shipped quickly, and the price is very reasonable!

Translated · See original

整體非常滿意，簡單order及快發放貨品，價錢非常合理！

Nathan Petralia2 days ago

Awesome assortment of good quality brands :) just bought the NNormal Cadi 01

kin kwok2 days ago

The ordering process was smooth, shipping was fast, and I received the goods within one day 👍👍👍

Translated · See original

訂單流程好，發貨快一日已收到貨👍👍👍

Brandon Wong3 days ago

Very fast delivery (before lunchtime on the second day after order) and products look in excellent condition.

Kitty Au4 days ago

I bought a water filter. There was a bit of a hiccup with the delivery, but the Hillmalaya team sorted it out quickly. The service is very good 👍. Also, next time I shop I will never use JD Express (京東快遞) again. It was really exasperating!